Return and refund policy

Shipping & Returns

TRACK MY ORDER

Once your order is accepted, you will receive a confirmation email with a tracking number.

If you have a registered account with Bohemia Marrakech, you may track your order by logging into My Account and selecting the “Orders” tab.

Please note that order status updates may take up to one hour after the order is placed.

SHIPPING DESTINATIONS, COSTS & DELIVERY TIMES

Estimated delivery times are displayed at checkout before payment confirmation. Delivery timelines are calculated from the order date unless otherwise specified.

Delivery times may vary depending on:

  • Destination country

  • Customs clearance

  • Courier operations

For certain destinations (for example, Asia), shipping fees may be confirmed after checkout. In such cases, you will receive an email with final shipping instructions prior to dispatch.

If a shipping promotion is active, the discounted shipping rate will appear at checkout.

Custom & Made-to-Order Items

For pre-ordered, personalized, or custom-made items, production times apply and delivery may take longer than standard shipping estimates. Please always refer to checkout for the most accurate timeline.

All orders require a signature upon delivery.

We ship exclusively to the address provided at checkout. Address changes are not permitted once an order has been dispatched.

SHIPPING DESTINATIONS

We currently ship worldwide, including but not limited to:

Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States.

If your country is not listed, please contact us at
📧 contact@bohemiamarrakech.com
We may still be able to arrange delivery.

Shipping rates are calculated at checkout based on destination.

RETURN POLICY

Last updated: September 26, 2024

Thank you for your purchase — we hope it brings warmth and beauty to your space.

IMPORTANT PRODUCT DISCLAIMERS

Handmade & Natural Color Variations

All rugs are 100% handmade using natural wool fibers.
As a result, minor variations in color, texture, weave, and pattern are normal and expected.

  • Color appearance may vary depending on lighting conditions, viewing angle, room environment, screen settings, pile direction, or viewing the underside of the rug.

  • Dark wool tones (including black) may appear charcoal, brown-gray, or softer shades under different lighting conditions.

  • Product photos are taken in professional lighting; actual colors may appear different in real-life home settings.

  • These natural variations are not considered defects and do not qualify as “not as described” claims.

Important:
Returns or refunds based on subjective color perception, lighting differences, or room compatibility are not accepted.

Approximate Size Disclaimer

  • All dimensions are approximate

  • Handmade rugs may vary by ±10 cm

  • Minor size differences are part of the handwoven process and do not qualify as defects

1 – RETURN PROCESS

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To request a return, customers must submit the return request officially through their order page.
If the return option is not visible, please contact us at:
📧 contact@bohemiamarrakech.com

A Return Merchandise Authorization (RMA) must be issued before sending any item back.

Items must be shipped within 7 days of receiving return instructions.

Returns sent without an RMA number will be refused.

U.S. Customers

  • The return address will be provided via email

  • You must share the tracking number once shipped

International Customers

  • Returns are currently accepted only from the UK and Australia

  • Returns from other countries are not possible due to customs regulations

We recommend using our return service when available to avoid delays or additional charges.

Important Notes

1- You are responsible for payment of the return shipping charges. Shipping fees may vary according to your location, the size of your package and the shipping company.

2- Returns remain at the customer’s responsibility until it arrives to our warehouses.

3- All items must be repackaged and returned in original packing material or equivalent packing materials.

4- We will not accept merchandise that has been soiled or damaged in shipping due to improper packaging.

5- Any return without a return authorization will be refused.

2 – REFUNDS & EXCHANGES

After inspection, approved refunds will be processed within 7–10 business days.

  • Original shipping fees are non-refundable

  • A 20% processing fee applies to all approved returns

  • Refunds are issued to the original payment method

  • Currency exchange differences may apply

If a prepaid return label was provided, its cost will be deducted from the refund.

3 – NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Custom-made or made-to-order rugs

  • Rugs already placed, used, or installed

  • Items that have been altered, washed, or damaged

  • Color or size preference issues related to handmade characteristics

Once production begins, custom rugs cannot be canceled.

4 – DEFECTS & DAMAGES

If your item arrives damaged or defective, please contact us immediately:
📧 contact@bohemiamarrakech.com

Vintage rugs may show natural imperfections, which are not considered defects.

5 – SALE PERIODS

If an order qualified for a minimum-spend promotion, returning an item may invalidate the discount on remaining items.

ORDER CANCELLATIONS & AMENDMENTS

Orders may be canceled within 24 hours before dispatch, subject to production status.

Once an order is placed, we cannot:

  • Combine orders

  • Change sizes

  • Edit shipping or billing details

  • Add items

This policy does not affect your statutory consumer rights.

For any questions, please contact:
📧 contact@bohemiamarrakech.com

The Best Place to Find Authentic Handmade Moroccan Rugs at the Best Price!

Every purchase supports Berber women artisans in Morocco 🇲🇦
Free Worldwide Shipping 🌍 | Easy Returns ❤️ | 100% Handmade with Love