Return and refund policy

Return and refund policy

TRACK MY ORDER

When shipping your order, we will send a confirmation email with your tracking number. This confirms that your order has been accepted and dispatched.

If you have a registered account with Bohemia Marrakech, you can check the status of your order online. Visit My Account, sign in, and click the Orders tab.

Please note that your order status may take up to one hour to update after your order has been placed.

SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

Estimated shipping times are shown at checkout before you confirm payment. Delivery times are calculated from the date your order is placed, unless otherwise specified.

  • Delivery times may vary for pre-ordered, custom, or personalized rugs.

  • All orders require a signature on delivery.

  • We cannot change the shipping address once your order has been dispatched.

We currently ship to most major destinations worldwide, including (but not limited to):
Andorra, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Lebanon, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Norway, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States, United Kingdom.

📦 Shipping Costs

  • International shipping rates vary by country.

  • Your shipping cost is calculated at checkout.

  • If a shipping promotion is active, the reduced cost will be applied automatically.

If your country is not listed, please contact us at support@bohemiamarrakech.com to check availability.

RETURN POLICY

Last Updated: September 5, 2025

We want you to love your purchase. However, if you need to return or exchange an item, please read the guidelines below.

1. RETURN PROCESS

  • All returns must be requested within 30 days of delivery.

  • To start a return, please email us at returns@bohemiamarrakech.com to obtain a Return Authorization Number (RMA).

  • Items must be returned in original packaging with all labels and documentation.

  • Once approved, you have 7 days to ship the return back to us.

  • You are responsible for return shipping fees.

📦 Return Address:
ART BENHADDA EXPORT

SIDI ABAB ELABDALWIYA VILLA 60

MARRAKECH 40000

MOROCAN

+212661851639

Morocco / UK (depending on your preferred warehouse)

⚠️ Returns remain the customer’s responsibility until received in our warehouse. Items damaged due to improper packaging cannot be refunded.

2. REFUNDS & EXCHANGES

  • Refunds are processed once the item is received and inspected.

  • Processing takes 7–10 business days.

  • Refunds are issued to the original payment method.

  • Return shipping costs and a 20% restocking fee will be deducted from your refund.

For exchanges, the replacement item will be shipped once the returned product passes quality control.

Non-refundable fees:

  • Original shipping charges

  • Processing/restocking fees

3. PURCHASES THAT CANNOT BE REFUNDED OR EXCHANGED

  • Custom-made or personalized rugs

  • Used or damaged products

  • Altered, washed, or modified items

  • Vintage rugs with natural imperfections (these are part of their handmade character)

4. EXCEPTIONS

If your rug arrives damaged or defective, please email aftersales@bohemiamarrakech.com within 48 hours of delivery. Include photos of the damage so we can arrange a replacement or refund.

5. QUESTIONS

For any inquiries about returns, please email: aftersales@bohemiamarrakech.com

ORDER CANCELLATIONS & AMENDMENTS

  • Cancellation requests must be made within 24 hours of placing your order.

  • To cancel, email support@bohemiamarrakech.com as soon as possible.

  • Once processed, orders cannot be canceled or amended.

  • We cannot combine multiple orders, change sizes, edit billing/shipping details, or add items after an order is placed.

If your order has already been shipped, it cannot be canceled.

STATUTORY RIGHTS

This policy does not affect your statutory rights. For more information on your rights, please consult your local consumer protection authority.

📩 Contact Us
For questions about shipping or returns, please email:
support@bohemiamarrakech.com

Company: BOHEMIAMARRAKECH LTD
Company Number: 13348103
Registered Office: London, United Kingdom