Terms of Service

 

Overview

Welcome to Bohemia Marrakech. Throughout these Terms, “we,” “us,” and “our” refer to the business operating Bohemia Marrakech at https://bohemiamarrakech.com.

These Terms govern your use of our website and purchases from our store, together with our Shipping Policy, Refund & Return Policy, and Privacy Policy.

Please read these Terms before placing an order. Nothing in these Terms limits rights or remedies that cannot be excluded under applicable consumer law.

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our products and process orders.

1. Using Our Website

To place an order, you must be legally able to enter into a binding contract in your place of residence.

You agree to use our website lawfully. You must not:

• Submit fraudulent orders or false payment information.

• Interfere with website security or functionality.

• Upload malicious software.

• Infringe intellectual property or privacy rights.

• Use our website to harass, threaten, or harm others.

We may restrict access where reasonably necessary to address fraud, unlawful activity, or a material breach of these Terms.

2. Product Information

We aim to describe and photograph our rugs accurately. Please review the product description, measurements, materials, and preparation time before ordering.

Colors may appear slightly different depending on lighting and screen settings.

Product availability may change. Vintage and one-of-a-kind rugs may be available in a single quantity.

If you need help choosing a size, color, or design, contact contact@bohemiamarrakech.com before purchasing.

3. Handmade & Vintage Rugs

Our rugs are handcrafted in Morocco. Slight variations in weave, texture, color, and dimensions may occur during the handmade process.

Natural wool may shed, and temporary creases may develop during packing and transport. Vintage rugs may show signs of age or wear described or shown in their listings.

These characteristics do not automatically indicate a defect. However, products must still match their description and your confirmed order.

If you believe your rug has an issue, please contact us with photographs so we can review it.

4. Custom & Made-to-Order Rugs

Custom and made-to-order rugs are woven specifically for your order. Please carefully check all agreed specifications, including size, design, colors, and fringe preferences.

Our large team of skilled Amazigh (Berber) women artisans allows many made-to-order rugs to be prepared for dispatch within approximately 2 weeks. Other orders may require 4–8 weeks, and very large or complex rugs may require 8–10 weeks.

These are estimates. A specific preparation time shown on your product page or confirmed for your order takes precedence.

Once weaving or customization begins, changes or cancellation may no longer be possible, subject to applicable consumer rights.

Custom and made-to-order rugs are not eligible for change-of-mind returns or exchanges, except where applicable law provides otherwise. This does not affect your rights concerning damaged, defective, or incorrect products.

5. Prices & Payment

Prices and transaction currency are displayed on our website and at checkout. Please review your order total before completing payment.

Prices may change for future purchases. A later price change does not change the price of an accepted order.

Discount codes are subject to their stated conditions and cannot be combined unless expressly permitted.

Payments are processed through the payment providers available at checkout. You confirm that you are authorized to use your selected payment method.

Your bank or payment provider may apply currency conversion or transaction fees.

6. Orders & Billing Information

Please provide accurate and complete billing details, shipping information, email address, and telephone number.

An order acknowledgment confirms that we have received your order. If we cannot fulfill it because of unavailability, a significant listing error, payment failure, or suspected fraud, we will contact you and refund any payment for items we do not supply.

We may request reasonable additional information to verify an order or prevent fraud.

We will not substitute a different product or materially change your order without your agreement.

7. Shipping & Delivery

We offer free worldwide express shipping on rugs, subject to destination availability at checkout.

Orders ship from Morocco through carriers such as DHL, FedEx, UPS, or Aramex. Tracking details are emailed after dispatch.

Preparation time and shipping time are separate. Estimated delivery information is provided at checkout or in your order confirmation.

Customs clearance, holidays, weather, and carrier disruptions can affect delivery. If a shipment is delayed, lost, or damaged, contact us so we can investigate and help resolve the issue.

Please refer to our Shipping Policy for full details.

8. Customs, Duties & Import Charges

Free shipping covers transportation.

Unless checkout expressly states that duties and taxes are prepaid, customers are responsible for applicable import taxes, customs duties, and carrier clearance or handling fees.

Charges collected at checkout will be shown before payment. If you are asked to pay a charge already shown as prepaid, contact us so we can help investigate.

9. Returns, Exchanges & Refunds

Eligible in-stock, non-custom rugs may be returned by requesting authorization within 30 days of delivery, subject to our Refund & Return Policy.

For change-of-mind returns:

• Rugs must be unused, unwashed, unaltered, and in their original condition.

• Customers pay return shipping.

• A 20% restocking fee applies to the price paid for the returned rug.

• If we provide a prepaid return label, its agreed cost is also deducted.

• For orders delivered with free shipping, we do not deduct the original outbound shipping cost.

The same return conditions and restocking fee apply to change-of-mind exchanges.

These fees do not apply to confirmed damaged, defective, or incorrect items, or where prohibited by applicable law.

Please read our Refund & Return Policy for complete eligibility requirements, instructions, and refund timeframes.

10. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us promptly if there is a problem.

Email contact@bohemiamarrakech.com with your order number and clear photographs of the product, packaging, and shipping label where relevant.

We request notification ideally within 48 hours to help investigate shipping damage. This request does not shorten your applicable consumer rights.

For a confirmed issue, we will arrange an appropriate solution according to the circumstances and applicable law.

11. Order Changes & Cancellations

If you need to change or cancel an order, contact us immediately.

For in-stock products, changes depend on whether the order has already been dispatched.

For custom or made-to-order products, changes depend on whether weaving or customization has begun.

Once an order has shipped, return eligibility is governed by our Refund & Return Policy and applicable consumer law.

12. Intellectual Property

Website content, including original photographs, text, graphics, logos, and design materials, belongs to Bohemia Marrakech or its respective rights holders.

You may browse and use the website for personal shopping purposes. Commercial reproduction, redistribution, or use of our content requires prior written permission unless permitted by law.

13. Reviews & Customer Content

If you submit a review for publication, you permit us to display that review and its accompanying submitted content in connection with our store and products.

You retain ownership of your content. You confirm that you have permission to submit it and that it does not infringe another person’s rights.

We will seek permission before using private customer messages or privately supplied photographs in advertising.

We may remove content that is fraudulent, unlawful, abusive, or unrelated to the product. Honest criticism alone is not a reason for removal.

14. Third-Party Services & Links

Our website may include third-party payment services, tools, or links. Separate terms and privacy policies may apply to those services.

We do not control independent third-party websites. This does not exclude our responsibilities for your purchase or any liability that cannot lawfully be excluded.

15. Personal Information

Our collection and use of personal information are described in our Privacy Policy.

Please do not send full payment card details or sensitive financial information by email.

16. Errors & Website Updates

We may correct typographical errors or inaccurate information concerning products, prices, availability, or delivery estimates.

If a material error affects an order you have