Shipping Policy

Last updated: October 18, 2026

From our artisans in Morocco to your home, every rug is prepared and packaged with care. Enjoy free worldwide express shipping on all rugs, with tracking included.

Order Preparation

Our large team of skilled Amazigh (Berber) women artisans allows us to prepare many made-to-order rugs for dispatch within approximately 2 weeks of placing your order.

Every rug is handmade, so preparation time depends on its size, design, and our current production schedule.

• In-stock rugs: usually dispatched within 1–3 business days.

• Made-to-order rugs: many are dispatched within approximately 2 weeks, while others require 4–8 weeks.

The two-week timeframe applies to many orders but is not a guaranteed dispatch date. Any specific preparation estimate shown on your product page or confirmed for your order takes precedence.

If you need your rug by a particular date, please contact us before purchasing so we can check the expected timeframe.

Free Worldwide Express Shipping

We ship from Morocco using express couriers such as DHL, FedEx, UPS, or Aramex, depending on your destination and package size.

Express shipping is included in the price of your rug.

Preparation and shipping are separate: express delivery begins once your rug is completed and handed to the carrier. The estimated transit time for your destination will be shown at checkout or provided in your order confirmation.

Delivery estimates are not guarantees. Customs clearance, holidays, weather, and carrier disruptions may affect arrival dates. If we become aware of a significant delay, we will contact you.

Shipping Destinations

We ship internationally. Available destinations are confirmed at checkout.

If your address is not accepted, please email us so we can check delivery options.

Our couriers require a complete street address and a valid telephone number. We cannot deliver to P.O. boxes.

Order Tracking

Once your rug ships, we will email you a shipping confirmation with your tracking number and tracking link.

Tracking information may take 24–48 hours to begin updating. Please check your spam or junk folder if you have not received your shipping confirmation.

Customs, Duties & Import Taxes

Free express shipping covers transportation. It does not include customs duties, import taxes, or carrier clearance and handling fees unless checkout expressly states that these charges are included.

Unless identified as prepaid at checkout, these charges are the customer’s responsibility and may need to be paid before delivery.

Any import charges collected at checkout will be shown before you complete your purchase. If the carrier requests payment for charges shown as prepaid, please contact us with your order confirmation so we can help investigate.

Customs processing may affect delivery times. We can assist with shipment documents when needed.

Shipping Address & Delivery

Please check your shipping address, email address, and telephone number before completing your purchase.

If you notice an error, contact contact@bohemiamarrakech.com as soon as possible. Address changes depend on whether your order has shipped and whether the carrier can make the correction.

Please respond promptly to carrier requests concerning your address, delivery arrangements, or customs clearance. Any additional charges for a requested address correction or redelivery will be explained where applicable.

Delayed or Missing Packages

If your shipment is delayed or tracking has stopped updating, email us with your order number. We will investigate with the carrier and help resolve the issue.

If tracking shows “delivered” but you cannot find your package, please check with household members, building reception, and nearby delivery locations, then contact us promptly.

Damaged Packages

If your rug arrives damaged, please email contact@bohemiamarrakech.com, ideally within 48 hours of delivery, with:

• Your order number.

• Clear photographs of the rug and the damage.

• Photographs of the packaging and shipping label.

Please keep the packaging while we review your case. We will investigate and arrange an appropriate solution according to the circumstances and your applicable rights.

The 48-hour reporting request helps us investigate shipping damage promptly. It does not limit your applicable consumer rights.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible.

For in-stock rugs, we will check whether your order can be changed or cancelled before dispatch.

For custom and made-to-order rugs, changes or cancellation may no longer be possible once weaving or customization has begun, subject to applicable consumer rights.

If your order has already shipped, please refer to our Refund & Return Policy for return eligibility, shipping costs, and applicable restocking fees.

Your Consumer Rights

This policy does not limit your rights or remedies under applicable consumer law. Where those rights differ from this policy, applicable law takes precedence.

We’re Here to Help

For shipping questions, delivery updates, or help choosing a rug, email:

contact@bohemiamarrakech.com

For an existing order, please include your order number.