Privacy Policy
Privacy Policy
Bohemia Marrakech (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://bohemiamarrakech.com, place an order, or contact us.
1. Information We Collect
Information you provide
When you purchase, attempt to purchase, or communicate with us, we may collect:
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Your name, email address, and telephone number.
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Your billing and shipping addresses.
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Order details, including products purchased and customization requests.
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Payment-related information, such as payment status and transaction references.
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Messages, photographs, reviews, or other information you choose to provide.
Payments are processed through payment providers available at checkout. This policy does not mean that we receive or store your full payment card details.
Information collected automatically
When you browse our website, we may collect:
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Your IP address and approximate location.
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Browser type, device information, and time zone.
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Pages and products viewed.
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Referring websites and interactions with our store.
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Cookie identifiers and similar browsing information.
We collect this information through cookies, server logs, pixels, and similar technologies, depending on your privacy choices and the services enabled on our website.
2. How We Use Your Information
We use personal information to:
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Process payments and fulfill orders.
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Arrange shipping and provide tracking updates.
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Manage custom rug requests, returns, and refunds.
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Answer questions and provide customer support.
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Detect fraud and protect our store.
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Improve our website, products, and customer experience.
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Understand the performance of our marketing.
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Send promotional communications where permitted and according to your preferences.
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Meet legal, accounting, and recordkeeping obligations.
Where applicable data protection law requires a legal basis, we rely on fulfilling our contract with you, complying with legal obligations, our legitimate business interests, or your consent, as appropriate.
3. How We Share Information
We share relevant personal information with service providers that help operate our business, including:
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Shopify, which hosts and powers our online store.
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Payment providers that process transactions.
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Shipping carriers and logistics providers that deliver orders.
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Providers supporting customer service, reviews, email communications, and website operations.
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Analytics and advertising partners, where enabled and permitted by your privacy choices.
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Professional advisers or authorities where necessary to meet legal obligations or protect legal rights.
We may also disclose information in connection with a business transaction, such as a merger or sale, subject to applicable law.
4. Shopify
Our store is hosted on Shopify, which processes personal information to provide and support the shopping experience.
Shopify may also process information for its own purposes as described in its policies, depending on the services you use and the features enabled on our store.
You can learn more about Shopify’s practices and privacy rights here:
Shopify Consumer Privacy Policy
5. Cookies & Similar Technologies
Cookies help our website remember your cart, support checkout, maintain security, and remember preferences.
Depending on the tools enabled on our store, we may also use cookies or pixels to understand website traffic and measure or personalize advertising.
Where required by law, we request consent before using non-essential cookies or similar tracking technologies.
You can manage available choices through our website’s privacy controls or your browser settings. Blocking some cookies may affect website functionality.
6. Advertising & Marketing
We may use advertising services, including Google and Meta, to promote our products and measure campaign performance. Where enabled, these services may receive browsing information through cookies, pixels, or similar technologies, subject to applicable law and your privacy choices.
Some advertising disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws.
Where applicable, you may opt out through our website’s privacy controls or by contacting us.
You can also manage advertising preferences through:
To stop receiving promotional emails, use the unsubscribe link in any marketing email. You may still receive messages necessary to manage your order.
7. International Transfers
We operate from Morocco and use Shopify and other service providers that may process information in other countries, including Canada and the United States.
Where applicable law requires safeguards for international transfers, we use the safeguards required for those transfers.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, providing support, resolving disputes, preventing fraud, and meeting legal or accounting requirements.
Retention periods depend on the type of information and the reason it is held. A deletion request may not require us to remove information we must legally retain.
9. Your Privacy Rights
Depending on where you live and the law that applies, you may have the right to:
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Access personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of your information.
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Obtain a portable copy of certain information.
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Restrict or object to certain processing.
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Withdraw consent where processing relies on consent.
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Opt out of certain advertising-related uses or disclosures.
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Appeal a decision concerning a privacy request, where applicable.
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Complain to your local data protection authority.
To submit a request, email contact@bohemiamarrakech.com.
We may need to verify your identity before responding. Where permitted by law, an authorized agent may submit a request on your behalf with appropriate proof of authorization.
We will not discriminate against you for exercising applicable privacy rights.
10. Browser Privacy Signals
Browser “Do Not Track” settings are not universally standardized.
Where applicable law requires us to recognize an opt-out preference signal, such as Global Privacy Control, we will treat that signal as required for the browser or device sending it.
11. Information Security
We use reasonable technical and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system is completely secure. Please do not send full payment card details or other sensitive financial information by email.
12. Children’s Privacy
Our website is intended for adults and is not directed to children under 18.
We do not knowingly collect children’s personal information. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
14. Updates to This Policy
We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations.
The latest version will be posted on this page with an updated date. Where required, we will provide additional notice of material changes.
15. Contact Us
For privacy questions, requests, or complaints, contact:
Bohemia Marrakech
Email: contact@bohemiamarrakech.com
Website: https://bohemiamarrakech.com