Refund & Return Policy

Last updated: October 6, 2026

Every Bohemia Marrakech rug carries the care and craftsmanship of the artisans who make it. We want you to feel confident in your purchase and are here to help with any questions.

30-Day Returns

You may request a return for an eligible, non-custom rug within 30 days of delivery.

To begin, email contact@bohemiamarrakech.com with your order number and the reason for your return.

Our team will confirm eligibility and provide return authorization and shipping instructions. Please contact us before sending your item back.

Return Conditions

To qualify for a return:

• The item must be unused, unwashed, unaltered, and in its original condition.

• It must be securely packed in its original packaging or equivalent protective packaging.

• Proof of purchase is required.

• Return authorization must be obtained before shipping.

Items returned without authorization may be refused.

Return Shipping & Costs

Customers are responsible for arranging and paying for return shipping on change-of-mind returns.

Costs depend on your location, the rug’s size and weight, and the carrier. Please confirm the return address with our team before booking shipment, and use a tracked service.

Original outbound shipping costs are non-refundable on change-of-mind returns, including shipping costs covered by Bohemia Marrakech under a free-shipping offer. Any applicable shipping deduction or restocking fee will be explained before you authorize the return.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are processed within 7–10 business days to the original payment method. Your bank or payment provider may require additional time to credit your account.

Currency conversion may affect the amount received in your local currency.

Custom & Made-to-Order Rugs

Custom, personalized, and made-to-order rugs are not eligible for change-of-mind returns, as they are created specifically for your order.

Used, washed, installed, or altered rugs are also ineligible for change-of-mind returns.

If an item arrives damaged, defective, or does not match your confirmed order, please contact us so we can review and resolve the issue.

Handmade Characteristics

Our wool rugs are handcrafted in Morocco. Slight variations in weave, texture, color, and dimensions can be part of the handmade process.

Photographs, lighting, and screen settings may also affect how colors appear. These characteristics do not automatically indicate a defect; if you have a concern, please send us photographs for review.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact contact@bohemiamarrakech.com, ideally within 48 hours of delivery.

Include:

• Your order number.

• Clear photographs of the rug and the issue.

• Photographs of the packaging and shipping label.

Keep the packaging while we review your case. The 48-hour request helps us investigate shipping damage promptly and does not limit applicable consumer rights.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer law.

Need Help?

For assistance with returns, sizing, colors, or custom orders, contact:

contact@bohemiamarrakech.com